Bug report

There's a section that allows us to manually verify our banking accounts through Stripe, listing the deposited amounts. However once deposited days later, we can not go back into Stripe services to enter these amounts. Many of us don't have access to web camera services and use the manual system, except we can't finish the 2nd half of the verification process.

I cannot withdraw my Kaspa, why is there an issue and when will it be corrected?

The link in the "USD Deposit Instantly" box is bad can not open as the "https" is missing a colon after it.

Support not very helpful and the UX on the website is poor. Last night, transferred USDC and wanted to convert to USD. Both the simple Convert, Sell web pages show my total USDC balance but restricted me from adding Max USDC for transaction. Was limited to adding 18 USDC. This morning, the same exact simple Convert, Sell web pages allow me to add the Max USDC for transaction. Would be helpful to know if there is expected time restriction on transferred digital assets, or why the same exact interfaces on web page work completely different for the same transaction at different times. I hate to say it, but Coinbase works every time. It’s more expensive but it works every time.

After the forced account upgrade and stopping of my profitable bots, I can no longer release my profits of my new reverse grid bots When attempting to release on the iOS app I keep getting this message ever since the upgrade: "Releasing other profits. Please try again later." When I try to release profits through the web page I get no message at all. But when inspect the console logs/network traffic I see these errors https://www.pionex.us/strategy/v1.8/orders/short_grid/ /transfer/?client_id=pionex.us.v2_web_2024.0930.154541&device_id= &fp_did=unknown&app_ver=2024.0930.154541&os=web&tz_name=America%2FLos_Angeles&tz_offset=-25200&sys_lang=en-US&app_lang=en-US Request :method: POST :scheme: https :authority: www.pionex.us :path: /strategy/v1.8/orders/short_grid/ /transfer/?client_id=pionex.us.v2_web_2024.0930.154541&device_id= &fp_did=unknown&app_ver=2024.0930.154541&os=web&tz_name=America%2FLos_Angeles&tz_offset=-25200&sys_lang=en-US&app_lang=en-US Accept: application/json, text/plain, / Accept-Encoding: gzip, deflate, br Accept-Language: en-US,en;q=0.9 Content-Length: 70 Content-Type: application/json Origin: https://www.pionex.us Priority: u=3, i Referer: https://www.pionex.us/en-US/orders/bot/running/short_grid Sec-Fetch-Dest: empty Sec-Fetch-Mode: cors Sec-Fetch-Site: same-origin User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/18.0.1 Safari/605.1.15 Response :status: 409 allow: GET, POST, HEAD, OPTIONS Content-Length: 117 Content-Type: application/json Date: Tue, 08 Oct 2024 13:33:47 GMT Referrer-Policy: strict-origin-when-cross-origin Server: APISIX Strict-Transport-Security: max-age=31536000 Vary: Origin Via: 1.1 6aaf927e424e83f0c17de5d680c855c0.cloudfront.net (CloudFront) x-amz-cf-id: *** x-amz-cf-pop: LAX50-C3 x-cache: Error from cloudfront X-Content-Type-Options: nosniff x-envoy-upstream-service-time: 17 X-Frame-Options: SAMEORIGIN X-XSS-Protection: 1; mode=block { "code": -20002, "reason": "P_TRADE_SERVICE_ALREADY_EXIST", "message": "there has been transfers in progress", "data": null }

2FA for the last 2 or 3 days, upon the first login or first request is sending verification codes from, vendor "Think Academy". Whatever 3rd party Pionex.us uses for 2FA accounts should be wary of this right away.

It won't verify my identity

Watch video and you will see the pop up closes quickly and you can't view the results easily. I am using the latest opera 64bit browser

When writing out a response it will look like it does in the picture attached. Please fix this as this can cause some confusion when reading the responses.

I've had to set up bots multiple times because it doesn't deposit the whole amount for the bots. Then on top of that the parameters that ur not sets up aren't even in the price points I selected. Then it will freeze them put me behind the ball never let me catch the curve and u are slowly stealing my money. Fuck u